1. How do I book my retreat space?
To secure your space, you'll need to make your deposit payment and your room is then officially secured. We'll send you an invoice once you've confirmed the space you'd like and any additional add-ons. You will then able to make instalment payments for your spot, in line with the confirmation email you receive from EF&G and the payment schedule that you agree to at the time of booking. All weekend spaces must be paid for in-full by 1st October 2023 or your space will be forfeit and you will not receive a refund for any monies paid. Day ticket holders will need to pay-in-full for their ticket at the time of booking, alongside any desired extras. We will also need you to complete your booking waiver at the point of booking, to allow us to capture medical and dietary requirements.
2. What happens if I need to cancel my space?
Unfortunately, all retreat deposits and instalment payments are non-refundable, unless we are able to resell your space prior to the retreat. We will not issue a refund in the event of you contracting COVID or developing any other illness prior to the event date. If we, the event organisers, need to postpone the retreat due to a national lockdown enforced by the UK Government, your monies will be transferred to a retreat future date or refunded, subject to your preference. If you do need to cancel, you may also transfer your deposit and instalment payments against a future retreat date as there will be at least two Immersions each year in the spring + autumn. However, we cannot offer transfers to other events within 6 weeks of the start of the retreat.
3. What happens if you cancel or move the event?
If we, the event organisers, are forced to postpone the event due a national lockdown enforced by the UK Government or for any other reason, we will transfer your deposit and instalment payments to a future retreat date. If you're unable to attend a future event, we will refund you in full within 60 days of the event cancellation.
4. Fancy Legal Things
The retreat, the venue and our associated suppliers all carry the relevant insurance to host an event of this nature. At the point of booking, you'll will be issued with a release form that you'll need to sign and return, alongside your deposit. This confirms your space and accepts the booking terms and conditions in full. We also encourage you to take out personal travel insurance for the event to cover you in the event of cancellation. If you are attending the event from overseas, it is your responsibility to ensure you have the appropriate travel documentation and cover in place.
